BUT what is earning my review of 5 stars today is after moving to a new state and losing some of my original purchase documentation which is needed to re-register in MD, I gave them a call. I ended up speaking with Brenda, and she did not hesitate to extend her help. Two years after my purchase, with no real business incentive (I don't live close enough for service, parts, etc.), She went out of her way to locate the documents and send them to me.
I can't comment on their mechanical service, but from original purchase to helping me out now over two years later, their customer service has been stellar. Thanks Full Performance, and when I decide to upgrade to a Yamaha 24, I'll be giving you a call.
Full Performance goes above and beyond the competition with new boat pricing, delivery, and service. We shopped pricing for months at locations throughout Pennsylvania and Maryland. Full Performance came in at the best price time and time again. Matt (sales) goes above and beyond with excellent communication to make sure that the buyers get exactly what they want. Jason (service) delivered our boat, and spent hours with us going over the features of the boat as well as best practices for maintenance. He far exceeded expectations of a standard boat delivery by servicing our Jet-Ski, unplanned, on the same trip. Full Performance came highly recommended by a friend and more than lived up to the expectation. - Tom, Tim, James
We presently do not have a boat. We are looking to possibly purchase a boat. We do not know if we want a 'hulled' boat or a pontoon boat. This website makes it very difficult to even consider their boats because everything is "CLICK FOR QUOTE." I do not want to talk to anybody or submit my information to keep getting unwanted emails as I can look up information online about the model and brand of boat. I just want to get ideas of what they have and how much they are selling them for.
PLEASE STAY AWAY. Part 1 but thet keep deleting this. Back on 10/16/16 I inquired with the owner’s son, Matt, about a boat they were selling. He had it listed as “needing some minor engine work, a wiring harness and an impeller. Everything else works”. I told him that this was my first boat and inquired about how much that would cost to have fixed. He told me that he estimated it between $750 and $1,500 but if I were doing it myself it would be around $500 to $700. He said that the engine overheated and it melted the main wiring harness. I again asked him if he was sure that the boat just needed a wiring harness and impeller. I also asked him if he tore the engine down to come to that conclusion. He told me that as of right now they know for sure the wiring harness and water pump Impeller need to be replaced and that the engine ran fine all year until this happened “SO THERE SHOULD NOT BE ANY FURTHER ISSUES”. I asked him how the transom was. He said “SOLID. YOU CAN’T GET HURT ON THE BOAT. HIGHEST BIDDER TAKES IT. IF THEY FIXED THE PROBLEMS HE COULD EASLIY SELL THE BOAT FOR $10,000 to $12,000 easily. So I bought the boat thinking this was an honest business. I took the boat to the Marine where I live who showed me the compression results that were previously written on the motor prior to me purchasing it. I was told that they all had low compression except one, the bearings are tight and the piston is scored, meaning it needed a new motor, not minor engine work at all, mind you. I asked Matt if they did a compression check. He related that they did not. He also related that they did take the cowling off to inspect the wire harness. He would have definitely seen the compression results already printed on the motor and that they were low unless they did the compression check and were being deceitful. I asked him why he didn’t mention the compression was bad. He said they couldn’t do a compression check because the engine would not turn over. How do you test the impeller if the engine won’t turn over too. That makes no sense. How do you sell a boat saying it needs minor engine work, provide what is wrong with the boat and an estimate to fix it to a customer if you didn’t know what was wrong with it to begin with unless you did know what was wrong with it. I had Matt have the previous boat owner call me. The previous boat owner called me and told me that he did not have the compression test done and also told me that he was searching for a used motor prior to going to Full Performance. He also said he was unaware that the impeller was bad. Matt tried blaming this on the previous boat owner as being a liar when he traded the boat in but so far all of the above says otherwise. Matt never got back to me. I got the Vehicle Fraud Unit involved from the Pennsylvania State Police who told me that I could have Matt arrested for Theft by Deception or I can try and work things out with them if they would make good on their end. I decided to let them try to make this right. The Trooper called Matt and had Matt call me. He asked me what the estimate was that I received to fix/repair the motor. I sent Matt the estimate from the Marine which was estimated between $6,000 and $7,000. Matt asked me to drive the boat back so his mechanics can look at it. Keep in mind I live over 3 hours away. I drove it back. I was told that the boat motor needed to be rebuilt. A few weeks went by and I was advised that the motor could not be rebuilt because there was too much damage to it from salt water. Again READERS, why didn’t Matt notice/mention this before after he removed the cowling. I was then advised that it needed a new motor and one would cost me $6,000. I said no way am I paying $6,000 for their mistakes. They agreed to split the cost with me charging me $3,500 plus tax for the motor and over $100 in gas so they can test run it. Transom is rotten too. Had family, friends and children on the boat and could have been seriously hurt, if not killed. Should have never been for sale. Absolute liars.
Continued from Roc Christman's below review Part II: NADABoat has the retail price for this motor between $2,700 and $3,000. They RIPPED me off their too. I picked the boat up and test ran it. It ran fine. I took it home, ran it on a lake by my house and the motor kept on dying right after I started it leaving me stranded on the lake until I kept starting it and having it die but getting a few feet as I was doing this. The anchor and trolling motor also didn’t work. Glad they checked that stuff before mentioning “ONLY NEEDS SOME MINOR ENGINE WORK”. I drove it over 3 hours back to Full Performance. They said they fixed it. I drove back to get it over 3 hours. Drove it home. Took it out on the lake again. It again died and left me stranded on the lake with oil coming out of the motor leaking all over the water. Boat commission told me I could get fined up to $10,000 and pay for clean up but gave me a warning and the fire Dept. put out these absorbing pads. Had to be towed in by the fire department. Embarrassing. I called Full Performance who wanted me to again drive the boat back to them. I told them no way. I requested to talk to the owner, Marty, who was told by John, several times to call me but never did. Coward. They met me half way this time. They said they “fixed” the boat again. I met them half way to pick the boat up. I drove it home and went out on the lake. It started and ran. We just floated for awhile and tried fixing the trolling motor and anchor ourselves. After about 2 hours we wanted to move to another spot and died again with oil leaking out. I called Full Performance. They demanded I drive it there and they will fix it while I wait. Upon arrival, they found that the oil cap was not screwed on all the way, almost off. Who forgets one of the most important things on a motor. They again claim they fixed it along with the trolling motor and anchor. I drive it home. Get out on the lake and it starts leaking oil again. I tightened the cap. This happened two more times. I looked at the oil reservoir and it appears to be missing a gasket. I find the gasket on the bottom of the motor. I put the gasket on the oil reservoir cap and tighten it. It does not completely tighten which leads me to believe that he threads are stripped in the reservoir. I call Full Performance. John, the Service manager, tries telling me to call the company they bought the motor it from and take it up with them. I said hell no. You bought the motor from them. You are their customer. I am your customer. You call them. He calls them and they don’t have the part and he gives me a price of $149 for a new one if I want to order it. I said this was an ongoing problem that your mechanics never fixed. He said Marty told him not to do any more work on the motor. Oh yeah, this is now September 22nd. Almost a year and they still didn’t fix my motor correctly and costed over $4,000 with taxes and gas to test run it, more than what I paid for it originally. I have to add that I also missed several days of work trying to get this boat back to them to try and fix it. After numerous requests for the owner, Marty, to call me back, he never did. PLEASE KEEP AWAY from this dishonest poor customer service, poor mechanic performance so called business.
I purchased a Yamaha AR190 over two years ago (Feb of '15) and the deal and the experience was great. Would not hesitate to recommend shopping there!
Full Performance Marine is a US Storage based in James Creek, Pennsylvania. Full Performance Marine is located at 17442 Raystown Rd, James Creek, PA 16657, USA.
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